Public Awareness & Services Coordinator (Liaison) 

Southeast Ohio Region

Public Education

Full Time

Entry-Level

JOB SUMMARY

This position executes responsibilities relating to public education awareness, account development, and member and client services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

  • Increase awareness of OHIO811’s mission and service.
  • Responsible for public awareness initiatives, including but not limited to providing safety talks, participation in industry association events, the development and administration of additional educational programs, stakeholder mediation, and resolution.
  • Responsible for various damage prevention programs including but not limited to the coordination of Damage Prevention Councils activities, budget development, sponsorship funding, monitoring, and reporting.
  • The position is based on a flexible schedule that requires extensive travel within the areas of responsibility which may include overnight and weekend availability and travel.
  • Required to follow and comply with all organization policies and procedures.
  • Must be proficient in and utilize all required software programs, including Badger Mapping, DocuSign, Tableau, etc.
  • Coordinate with communications team to aid in content for various media platforms, including social media, website, newsletters, press releases, etc
  • Monitor and evaluate the effectiveness of public awareness initiatives and adjust strategies as needed.
  • Maintain accurate records of service activities and outcomes for reporting, evaluation purposes, and reporting metrics.

  • Responsible for New Membership Development, which at a minimum includes the following:

    • Responsible for new member recruiting and retention of existing members.
    • Assisting in achieving strategic organizational goals.
    • Responsible for identifying and developing new stakeholder awareness, education, and membership opportunities.
    • Responsible for following-up on delinquent accounts in the assigned designated area.

REQUIRED SKILLS/ABILITIES

  • Excellent written and verbal communication skills.
  • Must have the ability to work independently, be self-motivated and disciplined.
  • Excellent problem-solving skills.
  • Must be able to multitask in a fast paced, results driven environment.
  • Ability to communicate the benefits of OHIO811 membership.
  • Should possess a solid understanding of account and contract negotiations with the ability to identify and negotiate contracts with vendors.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in business or related field is preferred, or an equivalent combination of related training and experience may be considered.
  • Prior Public Speaking experience.
  • Thorough knowledge and understanding of OHIO811 policies and procedures as well as ticket taking and recording systems.

PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting at a desk and working on a computer
  • May be required to lift up to 50lbs.
  • Must be able to travel up to 50% of the time.
  • Must be able to drive for extended amounts of time, including weekend trips.