Norfield + OHIO811: Launching CENTER LOGiX to Power Safer Connections
Big news is on the horizon for the 811 community! Norfield is gearing up to launch CENTER LOGiX at OHIO811, making Ohio one of the first states in the nation to roll out this brand-new, purpose-built contact management software for 811 centers.
Designed to streamline communication, enhance reliability, and improve operational efficiency, CENTER LOGiX sets a new standard for how 811 centers connect with communities and manage critical contact workflows. CENTER LOGiX will replace Newtin at OHIO811 in just a few months.
Why This Matters
Every day, thousands of calls come into OHIO811 from contractors, utility operators, and homeowners. Each one of those calls is critical — because safe digging starts with a simple connection. While Newtin has been a robust and efficient platform for OHIO811 over the past several years, CENTER LOGiX will be a more streamlined upgrade to Newtin. OHIO811 will continue to enjoy the many great features of Newtin while experiencing enhancements in several key areas that includes mapping, ticket delivery, facility data and compliance.
Here’s a preview of what’s to come for OHIO811 members and users.
What is CENTER LOGiX?
Think of it as a smarter, stronger backbone for 811 Notification Centers contact centers. Built by Norfield specifically for the one-call industry, CENTER LOGiX helps 811 teams manage huge call volumes with enterprise-level reliability, simple workflows, and seamless integration with other applications.
Enhanced Features
Precision Updates
With CENTER LOGiX, each ticket includes the saved mapped work area, giving members a clear view of the excavation site without guesswork.
Support for electronic white lining
This provides identification of the specific work area, providing visual confirmation of exactly what needs to be located.
Improved Positive Response
Standardized workflows with attachments, batch submissions, and audit trails simplify compliance and reduce unnecessary back-and-forth with excavators.
Facility Data Integrity
KML and KMZ files simplify the member data that determines when a member receives a timely notice. GIS polygons ensure ticket routing always reflects the most current service areas, with full traceability for audits and compliance.
Flexible Delivery
Ticket deliveries can be configured without requiring additional member codes. Members can choose from available modes (email, FTP, API, SMS, voice) and apply filters by ticket type, time, or geography, ensuring they receive notices in the most efficient format for their operations.
Compliance Alignment
Automated enforcement of ticket validity, updates, and emergency handling keeps members aligned with legal obligations while reducing administrative overhead.
The launch of CENTER LOGiX is just the beginning. Future product updates will expand functionality with advanced reporting, predictive analytics, and integrations with emerging technologies to further support the critical mission of 811 centers nationwide.
CENTER LOGiX isn’t just software, it’s a commitment to innovation, safety, and the future of 811.
— April Mitchell, CMO, Norfield
Why is OHIO811 moving to CENTER LOGiX?
OHIO811 has a long history of innovation. They’ve always been willing to adopt new tools that make their service faster, safer, and more effective. Launching CENTER LOGiX with the team at OHIO811 just makes sense.
As April Mitchell at Norfield put it:
“OHIO811 has been a leader in damage prevention for years. By launching CENTER LOGiX here, we’re showing the entire industry how purpose-built technology can strengthen communities and protect what matters most.”
The Bigger Picture
This launch isn’t just about one center — it’s about the future of 811. As more states adopt CENTER LOGiX, we’ll see faster response times, fewer errors, and stronger public trust in the system that keeps people safe before they dig.
It’s the next step in Norfield’s mission to give every 811 center the tools they need to protect people, property, and progress.
This article was written by:
April Mitchell, Chief Marketing Officer, Norfield Development Partners
april@norfielddp.com
https://norfielddp.com/
