• CENTER LOGiX

Get Ready for CENTER LOGiX –

What to Expect

Going Live February 26th at 12:01 a.m.


As we get closer to the launch of Norfield’s CENTER LOGiX platform later this month, we wanted to answer the most common questions we’ve received and give you a clear picture of what to expect.

What is CENTER LOGiX?

CENTER LOGiX is the new cloud-based platform built specifically for 811 notification centers. It’s a modern upgrade to the trusted Newtin software you’ve relied on for years— delivering the same reliability with enhanced performance and features.

Submitting Excavation Notifications (Dig Tickets)

Nothing is changing with how you notify us:


By Phone: Continue using 8-1-1 or 1-800-362-2764


Online: Remote Ticket Entry remains available at OHIO811.org and through the OHIO811 Mobile App


New Enhancements

 i-dig   – Existing users have been invited to test the new system. New users will soon have access to training on our website.


Online: Remote Ticket Entry remains available at OHIO811.org and through the OHIO811 Mobile App


New Enhancements

 e-dig   – A security enhancement will be added to the Single Address Notification System which will generate an emailed confirmation code that will be required to begin each e-dig notification.

Email Confirmations


You will continue to receive ticket confirmations by email. These will now come from centerlogix-dms@oups.org.


Alert Alert

Please add this address to your contacts to ensure delivery and avoid spam filters.

Ticket Management System (TMS)


Note: On January 26, 2026, Ticket Management System (TMS) providers received all necessary information to make the changes in their system to ensure seamless ticket delivery. This information was also communicated to Member Reps. We recommend confirming with your provider that they’re ready.

Positive Response


Checking Positive Response

Responses will continue to be emailed to you once the 48-hour window is complete— now from:

📧centerlogix-dms@oups.org


Posting Positive Response

Members will soon receive an invitation from Member Services to test the new platform, along with information for those who currently use show codes.

Updated links will be available on the OHIO811 website and mobile app.


❗If you have the old Newtin Positive Response page bookmarked, please update it to: OHIO811.org/positive-response

Emergency & After-Hours Callouts:


Manual call-outs requested by Members for emergencies and after-hours will transition to Interactive Voice Response (IVR). IVR is an automated telephone system that allows callers to receive provided information using voice or menu inputs, without speaking to a live agent.

Important Note on Launch:
Alert Alert

Our Operations team is actively training and testing to ensure a smooth rollout. In the first few weeks after launch, we may see a temporary increase in call volume vs remote ticket entry, which could affect average answer times. Thank you in advance for your patience.

CENTER LOGiX Communications Timeline:


We hope these FAQs provide the clarity needed for a smooth transition and address any questions you may have. Your continued collaboration is invaluable as we move forward with the CENTER LOGiX rollout.

Thank you for your partnership.

 
Questions?  

Reach out to media@oups.org