After you notify OHIO811 about your planned excavation, you will receive a confirmation email with a reference number and a list of all registered utility members who will be notified by OHIO 811. Your 2-working day response window begins the day after your notification (working days exclude weekends and legal holidays). When the response window ends, you will receive a second email that provides the response of each notified utility member. This is known as a “Positive Response.”

You can learn more about the “Positive Response” by visiting www.OHIO811.org/private-utility-locating/ If you have any questions about a response from a registered utility, please contact OHIO811 immediately at 800-362-2764 or 8-1-1 with your reference number. Please note: if the markings are destroyed or removed prior to the completion of your project, your excavation notification (ticket) is no longer valid and you must notify OHIO811, as stated in ORC 3781.31 (B):

“If the markings of underground utility facilities made under section 3781.29 of the Revised Code are destroyed or removed before excavation is completed, the excavator shall notify the utility through the protection service that the markings have been destroyed or removed, and the utility shall remark the facilities in accordance with section 3781.29 of the Revised Code”